Privacy Policy

Introduction

Dr David Krones is committed to protecting the privacy and confidentiality of personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable New South Wales health privacy legislation.

This Privacy Policy explains how personal information and health information are collected, used, stored and disclosed through this website and within the provision of medical services.

By using this website or providing personal information to the practice, you consent to the collection and use of information in accordance with this Privacy Policy.

Practice Details

Dr David Krones
ABN: 16964978542

Practice Address:
North Shore Private Hospital
Level 3, Suite 3A
3 Westbourne Street
St Leonards NSW Australia

Email: admin@drdavidkrones.com.au
Phone: 02 9053 1245

Website: drdavidkrones.com.au

What Information Is Collected

The practice may collect personal information and sensitive health information including:

  • Name

  • Date of birth

  • Address

  • Email address

  • Telephone number

  • Medicare and health fund details

  • Emergency contact details

  • Referral information

  • Medical and surgical history

  • Pregnancy and obstetric history

  • Gynaecological history

  • Imaging, pathology and investigation results

  • Information submitted through website forms

  • Appointment and billing information

  • Communication records

  • Website usage data including cookies and analytics data

Health information is classified as sensitive information under Australian privacy law.

How Information Is Collected

Information may be collected through:

  • Website enquiry and appointment request forms

  • New patient information and consent forms

  • Telephone calls

  • Email correspondence

  • In-person consultations

  • Telehealth consultations

  • Referrals from medical practitioners

  • Hospitals, pathology providers and radiology providers

  • Practice management systems including Gentu

  • Website analytics and cookies

Why Information Is Collected

Information is collected for purposes including:

  • Providing obstetric and gynaecological medical care

  • Managing appointments and practice administration

  • Communicating with patients and other healthcare providers

  • Coordinating care with hospitals and allied health providers

  • Processing billing, Medicare and health fund claims

  • Conducting telehealth consultations

  • Complying with legal and regulatory obligations

  • Improving website functionality and patient experience

Disclosure of Information

Personal and health information may be disclosed where reasonably necessary for patient care or practice administration, including to:

  • Referring general practitioners and specialists

  • Hospitals and maternity units

  • Pathology and radiology providers

  • Allied health practitioners

  • Medicare and private health insurers

  • Professional advisers and accountants

  • Information technology and cloud software providers

  • Regulatory authorities where required by law

Hospitals include:

  • Mater Hospital

  • North Shore Private Hospital

Overseas Disclosure

The practice uses secure cloud-based systems and third-party providers including Google Workspace, Squarespace and Gentu. Some data storage or processing may occur outside Australia.

Reasonable steps are taken to ensure third-party providers maintain appropriate privacy and security standards.

Website Analytics and Cookies

This website may use cookies, Squarespace analytics and Google Analytics to improve website performance and user experience.

Cookies may collect information such as:

  • browser type

  • pages visited

  • duration of visit

  • IP address

  • device information

Users may disable cookies through browser settings, although some website functionality may be affected.

Storage and Security

The practice takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes:

  • secure electronic medical records

  • encrypted systems

  • password-protected software

  • secure cloud-based platforms

  • restricted staff access

While reasonable efforts are made to maintain security, no method of electronic transmission or online storage is completely secure.

Email and Electronic Communication

Patients may communicate with the practice via email and SMS.

Electronic communication carries inherent privacy and security risks. Patients should avoid sending urgent or highly sensitive medical information electronically.

Emails are closely monitored during business hours but are not continuously monitored after hours, on weekends or public holidays.

The practice does not guarantee immediate review or response to electronic communications.

Urgent medical concerns should not be managed via email or website contact forms.

Telehealth

Telehealth consultations may be offered for follow-up appointments for patients located within Australia.

Telehealth consultations are not recorded.

While reasonable steps are taken to maintain privacy and security during telehealth consultations, electronic communication systems carry inherent security risks.

Access and Correction

Patients may request access to their personal information or request correction of inaccurate information by contacting the practice.

Requests will be managed in accordance with applicable privacy legislation.

Administrative fees may apply where permitted by law.

Complaints

Privacy concerns or complaints may be directed to:

Dr David Krones
Email: admin@drdavidkrones.com.au

Changes to This Policy

This Privacy Policy may be updated periodically.

The current version will always be available on this website.

© Dr David Krones. All rights reserved.